1. Role of RaheeBus
RaheeBus is an online technology platform that helps passengers discover bus services, compare journeys and seats, make bookings, receive tickets and manage eligible bookings. Unless clearly stated otherwise, the actual transport service is provided by the respective bus operator.
Route, schedule, boarding point, dropping point, bus type, amenities, seat layout, fare and cancellation information may be supplied or maintained by the bus operator and displayed by RaheeBus for booking purposes.
2. User Responsibilities
- Provide correct passenger name, mobile number, email address, age and other required information.
- Check travel date, route, boarding point, dropping point, seat number and fare before payment.
- Carry the booking confirmation and any identity proof required by the operator or lawful authority.
- Reach the boarding point sufficiently before departure.
- Follow lawful safety instructions issued by the operator, driver, staff or competent authority.
- Do not misuse the platform, attempt unauthorised access or submit fraudulent bookings, payments, refunds or claims.
3. Booking Rules
A booking is treated as confirmed only after payment has been successfully verified and RaheeBus has generated or displayed a confirmed ticket or PNR.
Seat availability may change until the transaction is completed. Seats can also be sold through other booking channels or manually by the operator.
4. Payments
RaheeBus may support UPI, QR, cards, net banking or other payment methods through authorised payment gateway providers. Available methods can vary by transaction, device, bank or gateway settings.
A bank debit message alone does not guarantee ticket confirmation. Payment must be successfully verified by the payment gateway/server before RaheeBus confirms the booking.
Applicable taxes, payment gateway charges, convenience fees or other lawful charges may be included or shown during the booking flow.
5. Cancellation & Refund
Cancellation eligibility and charges depend on the operator's policy, fare type and the time remaining before departure.
Where cancellation is allowed, the refundable amount may be the amount paid minus applicable cancellation charges, non-refundable fees, used discounts or other lawful deductions.
After a refund is processed, the customer's bank, card issuer, UPI app or payment provider may require additional time to reflect the credit.
6. Rescheduling
Rescheduling is available only for journeys, operators or fare types that support it. Fare differences or rescheduling charges may apply. Rescheduled bookings remain subject to seat availability and the revised journey's rules.
7. Bus Operator Responsibilities
Bus operators are responsible for operating their vehicles lawfully and maintaining required registration, permits, insurance, fitness, pollution certificates and other applicable documents.
Operators are also responsible for maintaining accurate schedules, seat inventory, boarding points, dropping points and operational information shown to customers.
8. Boarding, Baggage & Travel Conduct
Passengers should verify the exact boarding location and arrive on time. Missing the bus because of late arrival may not qualify for a refund, depending on the operator's policy.
Passengers are responsible for their personal belongings. Restricted, illegal, hazardous or prohibited items must not be carried.
9. Limitation of Liability
For third-party operated buses, RaheeBus is not responsible for matters solely under the operator's control, including vehicle operation, staff conduct, traffic delay, road closure, weather disruption, permit issues or changes required by authorities.
RaheeBus will make reasonable efforts to provide booking support, payment verification, ticket access and eligible cancellation/refund support through available platform features.
10. Account, Mobile Number & OTP
RaheeBus may use mobile-number OTP verification for login, booking management, coupon eligibility and account access. Users are responsible for keeping access to their registered mobile number secure.
OTP codes should not be shared with anyone. RaheeBus may restrict access where suspicious, automated or abusive activity is detected.
11. Privacy & Communication
Users may receive transactional communication related to OTP, payment, booking confirmation, tickets, cancellation, refunds and journey updates through SMS, email, WhatsApp or other supported channels.
Personal data will be handled in accordance with the RaheeBus Privacy Policy and applicable law.
12. Governing Law & Dispute Resolution
These terms are governed by applicable laws of India. Any dispute will be handled according to applicable law and the legally valid jurisdiction of the relevant RaheeBus business entity.
Users are encouraged to contact RaheeBus support first so an issue can be reviewed and, where possible, resolved.
13. Changes to These Terms
RaheeBus may update these Terms of Service to reflect product, operational, payment, legal or regulatory changes. The latest published version will apply from its effective date.
14. Contact
For booking or support queries, use the support options on the RaheeBus website or call +91 91940 67561.