1. Scope of this Privacy Policy
This Privacy Policy applies to Rahee Bus websites, booking pages, operator tools, customer support channels and related services operated under the Rahee Bus brand.
By using our services, you acknowledge that information may be processed as described in this policy and as needed to provide the service you request.
2. Information We Collect
The information we collect depends on how you use Rahee Bus.
Name, mobile number, email address, login/OTP verification details and account preferences.
Journey route, travel date, boarding and dropping points, bus, seat number, passenger name, age and gender where required for booking.
Payment status, amount, payment reference, order ID, refund status and other transaction records needed to confirm or reconcile a booking.
Messages, complaints, cancellation requests, refund requests, feedback and records you provide when contacting support.
Technical information
We may collect IP address, browser type, device information, operating system, approximate location derived from network information, session identifiers, access time and security logs to operate and protect the service.
Information from other people
If you book for another passenger, you may provide their passenger information. You should provide only the information reasonably required for the booking and ensure you are authorised to share it.
3. How We Use Information
- Search and display buses, schedules, routes, seats and fares.
- Create, confirm, manage, cancel and refund bookings.
- Generate tickets, invoices or booking confirmations.
- Send OTPs, booking updates, payment alerts, cancellation/refund information and service messages.
- Connect customers with the relevant bus operator where required for the journey.
- Provide customer support and investigate booking or payment issues.
- Prevent fraud, misuse, duplicate transactions and unauthorised access.
- Improve service reliability, user experience and operational performance.
- Comply with legal, tax, audit, accounting or regulatory requirements where applicable.
5. Payments and Financial Information
Payments may be processed through third-party payment gateways. Rahee Bus may receive transaction status, order IDs, payment references, UTR/reference numbers, amount paid and refund information.
Full card numbers, UPI PINs, banking passwords and similar authentication secrets should be entered only on the authorised payment provider interface. Rahee Bus does not ask customers to disclose payment PINs or passwords to support staff.
6. OTPs, Email, SMS and Messaging
We may use your mobile number or email address to send login/verification OTPs, booking confirmations, tickets, payment status, cancellation/refund updates, operator-related notices and important service information.
Transactional messages may be sent even when promotional communication is disabled, where the message is necessary to complete or support a booking or account request.
8. Bus Operator and Partner Information
When a bus operator registers with Rahee Bus, we may collect business and verification information such as owner/contact details, company name, business address, GST information where provided, bank account details, PAN or identity documents, permit/vehicle documents, bus photos and other verification records.
This information is used for onboarding, verification, settlements, fraud prevention, support, compliance and management of buses, schedules, seats, routes and payouts.
Operator KYC and banking documents are treated as restricted business information and should not be publicly displayed unless disclosure is required for a legitimate service or legal purpose.
9. How Long We Keep Information
We retain information only for as long as reasonably needed for bookings, customer support, settlements, refunds, fraud prevention, record keeping, dispute resolution and applicable legal or accounting obligations.
Different records may have different retention periods. Some transaction records may need to be kept even after an account is closed if retention is required for compliance, audit, tax, security or dispute purposes.
10. How We Protect Information
We use reasonable administrative, technical and organisational safeguards designed to protect information from unauthorised access, loss, misuse or alteration. These may include access controls, session security, encrypted transport (HTTPS), restricted database access, logging and verification controls.
No internet service can guarantee absolute security. Customers and operators should keep passwords, OTPs and payment credentials confidential and should report suspicious activity promptly.
11. Your Choices and Rights
Subject to applicable law and verification of your request, you may ask us to correct inaccurate account information, request access to certain information, close your account, or request deletion of information that we are not required to retain.
You may also unsubscribe from optional promotional messages using the method provided in the communication. Transactional and security communications may still be sent when necessary.
For account or privacy requests, contact us using the details in the Contact section below. We may ask for reasonable verification before acting on a request.
12. Children and Passenger Information
Bus bookings may include children travelling with a parent, guardian or other authorised adult. Passenger information about a child should be provided only where needed for the booking or journey.
Account creation, payment and contractual actions should be completed by a person who is legally able to do so under applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, legal obligations or business processes change. The latest version will be posted on this page with an updated effective date.
Material changes may also be communicated through the website, email, SMS or another appropriate service channel where reasonably necessary.
14. Contact Us
If you have a privacy question, correction request, account deletion request or concern about how your information is handled, contact Rahee Bus at:
Email: privacy@raheebus.com
Website: https://raheebus.com
Please include enough information for us to identify the relevant account or booking, but do not send OTPs, passwords, UPI PINs or full card details by email.